Shipping policy

Last Updated: April 2, 2026

At The Vantage Goods, we strive to deliver your orders quickly, safely, and in perfect condition. This Shipping Policy outlines everything you need to know about how we handle packaging, delivery, tracking, and more.

📦 PACKAGING DETAILS

Our Packaging Standards

Every product from The Vantage Goods is carefully packaged to ensure it reaches you in perfect condition. We take pride in our packaging quality:

Protective Wrapping: Products are wrapped in protective materials (bubble wrap, tissue paper, or foam) to prevent damage during transit
Sturdy Outer Box: All shipments use corrugated boxes or tamper-proof courier bags that are durable enough to withstand handling during shipping
Branding: Products are shipped in branded or neutral packaging depending on product type
Invoice & Documentation: A GST-compliant invoice is included with every shipment
Sealed & Tamper-Proof: All packages are securely sealed with branded tape. If your package shows signs of tampering upon delivery, please refuse the delivery and contact us immediately

Fragile Items

Fragile products receive extra layers of protection including additional cushioning material, "FRAGILE" labels on the outer box, and double-boxing where necessary.

Eco-Friendly Commitment

We are committed to minimizing our environmental impact. Wherever possible, we use recyclable packaging materials and encourage our customers to recycle or reuse packaging.

🚚 DELIVERY TIMELINES

Order Processing

Once your order is placed and confirmed, we begin processing it within 1–2 business days. Processing includes order verification, quality check, packaging, and handover to our shipping partner.

Note: Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

Delivery Zone	Estimated Time	Examples
Metro Cities	3–5 business days	Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
Tier 2 Cities	5–7 business days	Jaipur, Lucknow, Chandigarh, Indore, Bhopal, Coimbatore, Nagpur, etc.
Tier 3 & Rural Areas	7–10 business days	Smaller towns and rural pincodes
North-East & Remote Areas	10–14 business days	J&K, Ladakh, North-East states, Andaman & Nicobar, Lakshadweep

*These are estimated timelines and may vary due to unforeseen circumstances such as natural disasters, courier delays, strikes, or high-demand periods (festive seasons, sales events).

Shipping Charges

Order Value	Shipping Charge
Above ₹[FREE_SHIPPING_THRESHOLD]	FREE Shipping 🎉
Below ₹[FREE_SHIPPING_THRESHOLD]	₹[SHIPPING_CHARGE] (flat rate)

Cash on Delivery (COD)

Cash on Delivery is available for select pincodes across India. COD availability is displayed at checkout based on your delivery pincode. An additional COD handling charge of ₹[COD_CHARGE] may apply. COD orders are verified through our GoKwik checkout system for security.

International Shipping

We currently ship only within India. International shipping is not available at this time. We are working on expanding our delivery network and will update this page when international shipping becomes available.

📍 TRACKING DETAILS

How to Track Your Order

Once your order is shipped, you will receive a tracking number and a tracking link via:

Email: Shipping confirmation email with tracking link
SMS: Tracking updates sent to your registered mobile number

Tracking Your Shipment

You can track your order in the following ways:

Order Status Page: Log in to your account on our website and check your order status under "My Orders"
Tracking Link: Click the tracking link received in your email/SMS to view real-time delivery updates on the courier partner's website
Contact Us: Reach out to us at support@thevantagegoods.com with your Order ID for tracking assistance

Shipping Partners

We work with India's leading logistics partners to ensure safe and timely delivery of your orders. Our shipping partners include:

Shiprocket
Delhivery
Blue Dart
DTDC
Ecom Express
India Post (for select remote locations)

The carrier assigned to your order depends on the delivery pincode and product characteristics. We select the best carrier to ensure fastest delivery to your location.

Delivery Attempts & Undelivered Orders

Our shipping partners typically make 2–3 delivery attempts. If the order cannot be delivered after multiple attempts (due to incorrect address, recipient unavailable, or delivery refused), the package will be returned to us. In such cases:

For prepaid orders: A refund will be initiated after the product is received back at our warehouse (minus any applicable return shipping charges)
For COD orders: No charges will apply as collection was not made
You may choose to re-order with a corrected address

Delayed or Lost Shipments

If your order has not been delivered within the estimated timeframe, please contact us at support@thevantagegoods.com. We will coordinate with our shipping partner to locate your package. If a shipment is confirmed lost, we will offer a full refund or replacement at no additional cost to you.

🏢 BUSINESS INFORMATION

Business Name	The Vantage Goods
Email	support@thevantagegoods.com
Website	www.thevantagegoods.com
Operational Hours	Monday–Saturday, 10:00 AM – 7:00 PM IST

As per the Consumer Protection (E-Commerce) Rules, 2020, all grievances can be directed to support@thevantagegoods.com. We shall acknowledge complaints within 48 hours and resolve them within one month.